Breaking News

Communication Skills for a Business Analyst

A large part of a business analyst’s role is communication. They would spent a lot of time speaking with clients, team members, project managers, team leaders and other stakeholders for a project. Communication skills get better with time, but it’s a good idea to practice yours, work on them, determine what your weaknesses are and improve on those as well. Areas such as listening, asking the right questions, speaking to people on the phone, group discussions and negotiation all form a part of the communication skills that you’ll need.
Requirements Gathering Is An Important Skill
Learning how to gather requirements is something you’ll need to know if you want to become a business analyst. Being able to speak with users, determine what their problems and issues are with current processes, and document them in a way they can be matched to a requirement of a system is something that takes practice and experience.
Essentially, a requirement, or business requirement, is something that a software or system needs to be able to do to achieve what it is being built for. For example, I’m writing this post in Microsoft Word – one of the requirements for building that software is that it needs to save files in a certain format. If it couldn’t save files, it wouldn’t be a successful piece of software.
Determining priority of requirements is important as well – this would be retrieved from the users that you speak to. To use the Microsoft Word example again, the spell check feature is a requirement, but maybe not a high priority one – the program will still work without it.
Industry Knowledge Is Great For Business Analysis
Knowledge of the industry that you work in is a great way to help your business analysis career. Sure, building an IT system may just involve getting requirements and making something from them, but to get those requirements it helps to know about the industry that the business is in. If the company is in the finance industry, and if you have knowledge of bank transactions and loan processes, it could come in handy for determining requirements. Users have this experience, where IT people don’t usually know a lot about the industries if they’re starting as a business analyst.
It will help you get better, more accurate requirements and improve the overall quality of the product.
In conclusion, if you’re in an IT role and looking for how to become a business analyst, I believe that working on the skills that business analysts need, (such as communication, requirements gathering and industry knowledge) will be a great way to step into a career as a business analyst.